Contact information

Contact Us

Thank you for choosing Skinwhim. If you have any questions about your order, our products, shipping, returns, refunds, or other customer service matters, please feel free to contact us.

Our customer support team is available to assist with general inquiries and order-related questions.

Customer Support

Email: support@skinwhim.com
Phone: +8615871913402

Our customer service team aims to respond to inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of higher inquiry volume.

If your inquiry is related to an existing order, please include your order number and the email address used when placing the order. This can help us locate your order information more efficiently.

Order Status

Once your order has been shipped, you will normally receive a shipping confirmation email containing available tracking information.

You can use the tracking number provided in your shipping confirmation email to check the latest available delivery status of your order.

You may also check your shipment through 17TRACK:
https://www.17track.net/en

Returns and Refunds

For questions about returns, refunds, cancellations, or other order-related matters, please review the relevant store policy pages or contact us at support@skinwhim.com.

When contacting us about a return or refund request, please provide your order number and a brief description of your request so that our team can review the matter.

About Our Customer Service

The Skinwhim team supports customers with product inquiries, order information, shipping questions, returns, and general store-related matters.

We aim to provide clear information and practical assistance so that customers can better understand their orders and our store policies.